Tackling Change
A Toolkit for Quality Process Improvement
Step 7:
Assess sustainability
Key Point
Make sure that your data and changes are sustainable.
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Just as you had a plan for testing, you need a sustainability plan. It should include:
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A plan for collecting ongoing data.
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A communication plan — how often and in what manner will data be communicated to stakeholders.
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An ongoing training plan for new employees and veterans as needed.
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A clearly identified person or position who owns the process going forward.
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Refer to our sustainability presentation for more detailed sustainability tips.
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Determine potential for external publication.
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Use the Sustainability Worksheet or the Sustainability Evaluation Tool to evaluate your chances of sustainability.
Do you need help with this step? Drop us an email at QualityQuestions@upmc.edu and Wolff Center staff will be happy to help you.
